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Front Office Manager

ECS Recruitment
September 8, 2023
Wicklow, Ireland
Job Type


ECS Recruitment is currently seeking an experienced Front Office Manager to join a prestigious hotel in Wicklow.

The Front Office Manager will be responsible for overseeing all front desk operations, ensuring exceptional guest service, efficient check-in/check-out processes, and smooth coordination with other hotel departments. This role offers an excellent opportunity for a hospitality professional with strong leadership skills and a passion for delivering outstanding guest experiences.


  • Manage the daily operations of the front office department, including the front desk, reservations, concierge, and guest services, to ensure the highest level of customer satisfaction.
  • Provide leadership, guidance, and training to the front office team, fostering a positive and guest-focused work environment.
  • Develop and enforce standard operating procedures to streamline front desk operations and maximize efficiency.
  • Oversee the check-in and check-out processes, ensuring accuracy, speed, and personalized service for all guests.
  • Monitor and maintain guest accounts, ensuring accuracy in billing, payment processing, and record-keeping.
  • Handle guest inquiries, requests, and complaints, providing timely and appropriate solutions to ensure guest satisfaction.
  • Collaborate with the housekeeping and maintenance departments to ensure proper room readiness, maintenance, and cleanliness standards are met.
  • Coordinate with other hotel departments, including sales, food and beverage, and event management, to facilitate seamless guest experiences and effective communication.
  • Monitor and maintain inventory levels of front office supplies, including stationery, key cards, and collateral materials.
  • Ensure compliance with hotel policies, procedures, and brand standards, as well as health and safety regulations.
  • Conduct regular training sessions for the front office team to enhance their skills and knowledge of hotel services, amenities, and local attractions.
  • Prepare and analyze front office reports, including occupancy, revenue, and guest satisfaction metrics, providing recommendations for improvements.


  • Previous experience in a managerial role in front office operations within a hotel environment, preferably in a four-star or higher-rated property.
  • Extensive knowledge of front office procedures, reservations systems, and guest service standards.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication skills, both verbal and written, with a professional and guest-oriented approach.
  • Exceptional problem-solving abilities and the capacity to handle guest concerns and complaints with tact and diplomacy.
  • Proficiency in using hotel management systems, property management systems, and Microsoft Office applications.
  • Strong organizational and multitasking skills, with a keen attention to detail.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays, as per the hotel's operational requirements.
  • A degree or diploma in hospitality management or a related field is preferred.
  • Knowledge of local attractions and points of interest is an advantage.
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