ECS Recruitment
Description
ECS Recruitment is currently recruiting for Reservation Agent for 4* Hotel client based in Dublin.
If you are looking for a new and exciting career opportunity in a company that provides a guest-focused culture to ensure the highest standards of service to guests, check the benefits that Our client can offer you:
- Unique family-run work environment
- Free Meals on duty
- Complimentary Parking while on duty
- Complimentary Provision of Uniform
- Welfare Program
- Complimentary use of hotel Fitness Room
- Family & Friends Discount Rates
- Employee Monthly and Annual Awards
- Employee Referral Incentive Scheme
- Active Employee Social Events Club
- Employee Training and Development Programs
- Shifts & Flexible Hours
- Bike to Work & Tax Saver Schemes
The Role
The Reservations Agent will work closely with the Reservations Manager and Front Office Team to assist in achieving the hotel’s goals established to maximise revenue according to property operations and expectations. Your main duties will include:
- Dealing with incoming telephone calls for reservations room enquiries
- Dealing with incoming e-mail queries from new and existing clients
- Taking reservations accurately and in a helpful, friendly manner
- Responding to all email reservations, conference and events enquires in a timely and accurate manner
- Answering telephone calls promptly using proper telephone etiquette
- Manage group blocks, managing cut off dates, deposits and contracts
- Maximise rooms and other revenue sales through efficient revenue management
- Support for the front desk
Ideal Candidate:
- Excellent written and verbal communications skills
- Strong knowledge of Property Management System
- Strong customer service ethos and background
- A can-do attitude and the ability to work well in team
- Proficient with Microsoft Word and Excel and other computer software’s
- Excellent organisational skills and the ability to multi-task
- Experience working in reservations/front office role
